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Privacy Policy

Effective Date: 01 July 2024

InLoyalty ("we," "us," or "our") is a loyalty solutions platform designed to help Shopify merchants rapidly deploy premium loyalty programs for their brands. Our suite of loyalty solutions includes Points, Referral, Tiered-based, and Subscription-based programs, enabling Shopify merchants across various industries to craft customized loyalty experiences that drive maximum customer engagement. We value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data.

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Data Controller Information:

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​InLoyalty is operated by Wizly Labs Pte Ltd, which is the legal entity responsible for collecting and processing your data.

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  • Company Name: Wizly Labs Pte Ltd

  • Company Address: 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051

  • Email: support@inloyalty.io

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Data Collected:

 

We collect various types of data to provide our services effectively:

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  1. Personal Information:

    • Merchants: We may collect personal information from merchants, including names, email addresses, phone numbers, and mailing/billing addresses.

    • Customers of our Merchants: To operate loyalty programs, we collect personal information from customers on behalf of our merchants, including names, email addresses, and purchase history data. 

  2. Business Information:

    • We collect information about the businesses we serve, including company names, addresses, and website details.

  3. Payment Information:

    • Payment information, including credit card details, is collected by Shopify on behalf of InLoyalty during transaction processing. InLoyalty does not store or retain payment information.

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Purpose of Data Collection:

 

We collect and process Merchants and their customers' personal information for the following purposes:

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  • To operate loyalty program services.

  • To support and enhance our services.

  • To gain insights into our merchants' needs and preferences.

  • To provide and continuously improve our loyalty program services.

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Legal Basis for Data Processing:

 

We process personal information as part of our contractual obligations and legitimate interests in delivering exceptional loyalty program services.

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Data Sharing:

 

InLoyalty only collects necessary information from Shopify when required to support our merchants. This includes facilitating loyalty program operations and responding to customer support inquiries. We may share personal data with third parties for marketing purposes, only upon explicit consent provided by the merchants.

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Data Retention:

 

We retain personal data for only as long as necessary to fulfill the purposes for which it was collected, as well as to comply with legal and regulatory requirements. Specific data retention periods will be communicated to affected parties when applicable. Moreover, In compliance with GDPR, any data related to merchants or their customers will be deleted upon merchants request or the removal of our app.

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Security Measures:

 

We prioritize the security of your data. To protect your information, we employ robust security measures, including encryption, access controls, and regular security audits.

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User Rights:

 

You have the following rights regarding your personal data:

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  • The right to access your data.

  • The right to correct inaccuracies in your data.

  • The right to request deletion of your data.

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To exercise these rights or make privacy-related inquiries, please contact us at support@inloyalty.io

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Cookies and Tracking Technologies:

 

We use cookies and error tracking technologies on our website and platform to enhance user experience. 

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Marketing Communications:

 

Marketing communications will be sent only to merchants who have opted into our email marketing. You may opt out of these communications at any time by following the opt-out instructions provided.

 

International Data Transfers:

 

At this time, international data transfers are not applicable.

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Updates to the Privacy Policy:

 

We will periodically update this Privacy Policy to reflect changes in our practices and to comply with legal requirements. Any updates will be posted on our website.

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Legal Compliance:

 

Our data processing activities comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection laws.

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Dispute Resolution:

 

For dispute resolution, please contact our team at legal@inloyalty.io

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Consent:

 

We will seek your consent, as appropriate, for data processing activities that require it. Consent will be obtained through our platform or as otherwise specified.

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For any questions, concerns, or requests related to your data and privacy, please contact us at support@inloyalty.io

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